Frequently Asked Questions
Everything you need to know about your outdoor gear and apparel.
What is the Eddie Bauer Adventure Guarantee?
We stand behind our products. If you are not satisfied with your purchase, you can return it for a full refund or exchange within one year with proof of purchase.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress.
Does Eddie Bauer offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page, featuring measurements for regular, petite, tall, and plus sizes to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Eddie Bauer gift cards.
How should I care for my down outerwear?
To maintain the loft of your down, we recommend machine washing in a front-loading machine with a mild detergent and tumble drying on low with clean tennis balls.